Privacy Policy

This policy describes what Chimbo Mkononi collects, why, and what you can do about it. It covers the website, the mobile app, and the services provided by our agents and marketing officers.

1. Information We Collect

Account details. Your name, phone number, and region. Email address if you sign in with Google or choose to provide one. Your phone number is the identifier for your account.

Order information. The products you order, delivery address, delivery notes, order history, and payment references returned by our mobile money partner. We do not store your mobile money PIN or full payment credentials.

Seller and agent verification. If you apply to sell or work as an agent, we collect your National Identification (NIDA) number and photographs of your identity document. This is required to verify who is trading on the platform.

Device information. A push notification token so we can send you order updates, and basic technical information sent by your browser or app when you connect.

Messages. Messages you exchange with sellers, agents, or support through the platform.

2. How We Use It

To create and secure your account, process and deliver your orders, collect payment and issue refunds, verify sellers and agents, send you order and delivery updates by SMS and push notification, respond to support requests, and detect fraud or abuse of the platform.

We send SMS messages for one-time sign-in codes, password reset codes, and welcome messages when an officer registers you. We do not sell your phone number or send marketing SMS to numbers that did not register with us.

3. Who We Share It With

Sellers and agents receive the name, phone number, and delivery address needed to fulfil your order, and nothing more.

Service providers that operate parts of the platform on our behalf: our mobile money payment partner, our SMS gateway, our push notification provider, and our file storage and hosting providers. They may only use the information to provide that service to us.

Authorities where we are required to by Tanzanian law.

We do not sell your personal information.

4. How Long We Keep It

Account and order records are kept while your account is active and afterwards for as long as we need them for accounting, tax, dispute, and legal obligations. Identity verification documents are kept while the seller or agent account is active. One-time sign-in codes expire within minutes and are stored only in hashed form.

5. Security

Passwords are stored hashed, never in plain text, and one-time codes are stored the same way. Access to identity documents is restricted to administrators. No system is perfectly secure, so please use a strong password, keep your one-time codes to yourself, and tell us immediately if you think someone else has access to your account.

6. Your Choices

You can view and update your name, phone number, region, and delivery addresses from your account at any time. You can turn off push notifications in your device settings. You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete your account. Some records must be retained where the law requires it, for example completed order and payment records.

To make any of these requests, contact us using the details below.

7. Children

Chimbo Mkononi is not intended for use by children. Accounts must be created by adults able to enter into a contract.

8. Changes

If we change this policy we will update the date above and, for significant changes, tell you in the app or by message.

9. Contact Us

Email: chongerabaraka2@gmail.com
WhatsApp: +255767157211
Chimbo Mkononi, Kariakoo, Ilala, Dar es Salaam, Tanzania.

See also our Terms of Service and Cookie Policy.